WillowBlu is proud of the products that we are offering to our customers and because of this, we have developed our best-ever warranty guarantee.
Each purchase of a leather item will be accompanied by a WillowBlu warranty card that shows vital information such as order number, date of purchase and date of warranty expiration.
All items that are handcrafted in Italy are warranted for 12 months from the date of purchase.
For leather items that are handcrafted in China, there is a 60 day warranty period.
We ask that you return defective leather items back to us for a thorough evaluation. In the event of faulty material or craftsmanship, your item will be either replaced or repaired, at WilllowBlu’s discretion, free of charge.
WillowBlu’s warranty does not cover damages caused by improper care, accidents, normal wear and tear, or the natural breakdown of hardware such as zippers, however we do have an amazing relationship with our manufacturer and should you wish to have your item repaired by the original manufacturer, you can do so by returning it to Italy. WillowBlu will facilitate this, however, the customer is liable to cover the shipping costs back to Italy.
WillowBlu is required to collect personal information from when you make a purchase. These details will not be provided to any third party and will only be used to process your order and provide you with the goods purchased.
WillowBlu does not see any payment information, as payments are processed by either AfterPay, PayPal or E-Way dependent on your preferred payment method. Terms and conditions of the use of these payment methods can each be found at the companies corresponding website.
WillowBlu will only communicate with you if you choose. If you subscribe to WillowBlu newsletters and promotional communication, then decide to cease communication with WillowBlu, you can easily unsubscribe by clicking on the link provided at the bottom of the email.
If you feel that your privacy has been breached by WillowBlu please make contact via firstname.lastname@example.org