Q: Does WillowBlu use real leather?
A: Absolutely! WillowBlu bags and wallets are all made using genuine Italian cow skin leather. Sometimes scrumptious sheepskin leather will be used, but each item will have the type of leather used in production specified.
You can be guaranteed that WillowBlu will only use the real deal! No fake leather here….
Q: Where are WillowBlu items made?
A: Our beautiful items are handcrafted in Florence and Tuscany, Italy!
Some, although very few, items are made in China, however, this will be specified on each item.
Q: Are your items kept in stock or made to order?
A: Items are always on hand, however, in the event that we do sell out of our stock, it will be replenished. You may have to wait for the stock to arrive into Australia, however, you will be notified upon ordering that the item is on back order.
Q: Does WillowBlu offer a warranty period?
A: We sure do! 12 months to be exact, however, this is only on the items that are made in Italy.
For items made in China, there is only a 60-day warranty. The difference in warranty periods is because of what is offered by the individual factories. Please refer to the Terms & Conditions page for more information regarding warranty periods.
Q: What is the go with shipping?
A: All items will be shipped free of charge within Australia using pre-paid Australia Post satchels. Orders over $300.00 will receive an express post upgrade.
If you are local to Katherine, Northern Territory, please select the “Local delivery” option and your item will be delivered to you within the Katherine township.
For international shipping, please contact WillowBlu prior to placing your order.
Please refer to the Shipping & Returns page for more information regarding shipping.
Q: What payment methods do you offer?
A: WillowBlu offers Paypal, E-Way and AfterPay. All are secure payment methods.
Your credit card details are not visible to WillowBlu, just the payment method that you choose to utilise.